A busy owner
Share the answers you give every week, so the team can look them up while you're with a customer.
FOR THE TEAM THAT ALREADY TALKS ON WHATSAPP
You know the answer.
Your team should, too.
The opening routine. The supplier details. The way you do things here. Give your team one place to ask, with answers from the knowledge you choose to share.
Web workspace + direct WhatsApp where activated.
Tell us about your group. No payment details needed.
THE THINGS YOU KNOW BY HEART
1Opening routine
2Supplier notes
3Who's responsible
Saved for your people.Oak & Main teamContextFriend · illustrative direct chat
A question before opening
Where do I log a delivery?9:41 AM ✓✓
FROM YOUR SHARED KNOWLEDGE
The delivery log is beside the register. If the delivery isn't on today's list, check with Morgan before accepting it.
↗ Opening the shop A little less asking around.
For owner-run businesses, shops, studios, and small service teams.Small setup. Useful answers.
MADE FOR THE EVERYDAY
Useful in the moments
you know so well.
A changing shift
Make a useful handoff a saved note that the next person can find.
A question you missed
See what the assistant couldn't answer and reply from one manager inbox.
TRY A QUESTION · SAMPLE ANSWERS
“I've got a
quick question.”
Pick a familiar question. See the answer and the note behind it.
Here's what your notes sayIllustration · no live AI
“Where do I log a delivery?”
The delivery log is beside the register. If the delivery isn't on today's list, check with Morgan before accepting it.
A SIMPLE START
Give the useful stuff
a place to stay.
A few good notes. The right people.
A first question worth asking.
Start with the repeat questions
Add an opening checklist, supplier note, or simple how-to. A few useful answers are a good beginning.
Invite the people who need them
Choose who can ask and who can suggest updates. Eligible WhatsApp members message your assistant directly.
Keep the answers useful
Review sources and unanswered questions. Choose which replies should become shared knowledge.
YOUR KNOWLEDGEManaged by you ↗
▤
Opening the shopShared note · review and update
✓Write a noteAdd a file
A question needs your inputAnswer personally. Choose whether to share.
A HUMAN KEEPS IT HELPFUL
One small home for your team's know-how.
You manage the notes and the people in a simple web workspace. Your team asks in the channel you have enabled. Every business keeps its own knowledge and access.
Tell us about your teamKeep it familiar.
People already using WhatsApp can ask there once their workspace's channel is approved and activated. The same shared knowledge is also available on the web.
A direct chat with your assistant.
Each invited person messages ContextFriend individually. Your existing group can stay as it is. This version doesn't join it, listen to it, or automatically import its history.
For US early access, WhatsApp availability depends on the actual use case and provider setup. Creating a workspace does not switch it on.
See the group-chat optionsA FEW USEFUL ANSWERS
Before you
get started.
How does ContextFriend help small teams?
ContextFriend gives invited people a shared knowledge workspace. The opening routine. The supplier details. The way you do things here. Give your team one place to ask, with answers from the knowledge you choose to share. Answers point to source information, and unanswered questions can go to a manager.
What information should we start with?
Start with a few useful notes: opening routine, supplier notes, who's responsible. Add documents when you need more detail. Owners manage access, and managers choose which contributions become shared knowledge.
Can it join our existing WhatsApp group?
Not currently. Where activated, each invited person messages the assistant directly in WhatsApp. It does not automatically read existing groups or import their history. An optional shared-message relay is a separate pilot that requires explicit member opt-in.
How do we get started?
Use the early access form to tell us about your people and the questions they repeat. We will discuss the workspace and channel setup with you. Submitting the form does not create an account, activate WhatsApp, or start a paid subscription.
FOR YOUR PEOPLE. IN YOUR WORDS.
Explain it once. Help the next person, too.
Request early accessStart with a conversation. No automatic subscription.
GUIDES
Practical guides for small teams
- The best knowledge base tools for small teams
The best knowledge base for a small team is the one people actually use from their phone in the moment they need an answer — so pick for easy asking and easy updating before you pick for features.
- How to stop repeating the same instructions to employees
You stop repeating instructions by answering each repeated question once, in writing, in the place your staff already look — and by noticing the questions your written answers miss.
- Shift handover checklist for small teams
A good shift handover covers what is still open, what changed, what is coming next and who to call — written down, handed over at a fixed time, and confirmed by the person taking over.
- How hotels keep track of guest requests between shifts
Hotels keep guest requests from getting lost by logging every request in one system of record — usually the property management system or a request log — and reviewing the open ones at every shift handover.
- The first-week questions new hires hesitate to ask
New hires most want to know where to go, who to ask and what a normal day looks like — and they hesitate to ask because they do not want to look unprepared, so the best onboarding answers those questions before anyone has to ask.