The first shift
New colleagues can find your house routines without waiting for someone to be free.
FOR INDEPENDENT HOTELS, INNS & VACATION RENTAL TEAMS
A new shift.
The same shared know-how.
Where are the extra towels? When does breakfast start? Help every shift find the practical details that make your place run, through a familiar chat.
Web workspace + direct WhatsApp where activated.
Tell us about your group. No payment details needed.
MAPLE HOUSE · SHIFT NOTES
1Guest extras · floor 2
2Breakfast · 7–10 AM
3Early requests · Jamie
Saved for your people.Maple House teamContextFriend · illustrative direct chat
A question from housekeeping
Where are the extra bath towels?9:41 AM ✓✓
FROM YOUR SHARED KNOWLEDGE
In the second-floor linen closet, on the shelf labeled “Guest extras.”
↗ Linen closet and breakfast A little less asking around.
For front desk, housekeeping, maintenance, and the people who bring them together.Small setup. Useful answers.
MADE FOR THE EVERYDAY
Useful in the moments
you know so well.
A multilingual team
People ask in the language they use. Answers draw on the same approved information.
The missing detail
A question your knowledge cannot answer goes to the manager, who can close the loop.
TRY A QUESTION · SAMPLE ANSWERS
“I've got a
quick question.”
Pick a familiar question. See the answer and the note behind it.
Here's what your notes sayIllustration · no live AI
“Where are the extra bath towels?”
In the second-floor linen closet, on the shelf labeled “Guest extras.”
A SIMPLE START
Give the useful stuff
a place to stay.
A few good notes. The right people.
A first question worth asking.
Give your place a memory
Save linen locations, breakfast hours, arrival routines, and the everyday details staff need.
Bring each shift in
Invite staff to the workspace. Where WhatsApp is active, they ask the assistant in a direct chat.
Let questions improve the handbook
Answer what's missing, then explicitly choose whether to save it for future shifts.
YOUR KNOWLEDGEManaged by you ↗
▤
Linen closet and breakfastShared note · review and update
✓Write a noteAdd a file
A question needs your inputAnswer personally. Choose whether to share.
A HUMAN KEEPS IT HELPFUL
For the people running the place.
The team asks; the manager keeps the house knowledge useful. Keep this staff workspace focused on operational information and separate from guest records.
Tell us about your teamKeep it familiar.
People already using WhatsApp can ask there once their workspace's channel is approved and activated. The same shared knowledge is also available on the web.
A direct chat with your assistant.
Each invited person messages ContextFriend individually. Your existing group can stay as it is. This version doesn't join it, listen to it, or automatically import its history.
For US early access, WhatsApp availability depends on the actual use case and provider setup. Creating a workspace does not switch it on.
See the group-chat optionsA FEW USEFUL ANSWERS
Before you
get started.
How does ContextFriend help hotels & stays?
ContextFriend gives invited people a shared knowledge workspace. Where are the extra towels? When does breakfast start? Help every shift find the practical details that make your place run, through a familiar chat. Answers point to source information, and unanswered questions can go to a manager.
What information should we start with?
Start with a few useful notes: guest extras · floor 2, breakfast · 7–10 am, early requests · jamie. Add documents when you need more detail. Owners manage access, and managers choose which contributions become shared knowledge.
Can it join our existing WhatsApp group?
Not currently. Where activated, each invited person messages the assistant directly in WhatsApp. It does not automatically read existing groups or import their history. An optional shared-message relay is a separate pilot that requires explicit member opt-in.
How do we get started?
Use the early access form to tell us about your people and the questions they repeat. We will discuss the workspace and channel setup with you. Submitting the form does not create an account, activate WhatsApp, or start a paid subscription.
FOR YOUR PEOPLE. IN YOUR WORDS.
A welcoming place starts with a well-informed team.
Request early accessStart with a conversation. No automatic subscription.
GUIDES
Practical guides for small teams
- The best knowledge base tools for small teams
The best knowledge base for a small team is the one people actually use from their phone in the moment they need an answer — so pick for easy asking and easy updating before you pick for features.
- How to stop repeating the same instructions to employees
You stop repeating instructions by answering each repeated question once, in writing, in the place your staff already look — and by noticing the questions your written answers miss.
- Shift handover checklist for small teams
A good shift handover covers what is still open, what changed, what is coming next and who to call — written down, handed over at a fixed time, and confirmed by the person taking over.
- How hotels keep track of guest requests between shifts
Hotels keep guest requests from getting lost by logging every request in one system of record — usually the property management system or a request log — and reviewing the open ones at every shift handover.
- The first-week questions new hires hesitate to ask
New hires most want to know where to go, who to ask and what a normal day looks like — and they hesitate to ask because they do not want to look unprepared, so the best onboarding answers those questions before anyone has to ask.